FAQ

If your question is not answered through the FAQs listed below, please contact PepWear by emailing us at customerservice@pepwear.com or filling out the Contact Us form.

FAQ #1: When will my order ship?

  • Orders placed online that contain non-dated/custom products will ship within 1–3 business days.
  • Orders placed at an event or online that contain dated/custom products will ship within 3–5 weeks from the event end date.
  • Orders that contain products that are part of an order window: please refer to the product page when the order window is open. Typically orders are shipped in 7–10 business days.

FAQ #2: I ordered a product at an event and didn’t get a receipt or order confirmation.

Please email us at customerservice@pepwear.com or fill out the Contact Us form. Include the name, event name/location, and date of the event.

FAQ #3: The information printed on my product is defective or wrong/missing.

Please email us at customerservice@pepwear.com or fill out the Contact Us form. Include the name, event name/location, and date of the event.

FAQ #4: I’m with a school/school district. How do I place an order?

  • Create a tax-exempt account by following the three steps listed on the Tax Exempt Orders page.

FAQ #5: If ordering with a purchase order (PO)

  1. Sign in to your account.
  2. Add all the items you would like to purchase to your cart and proceed to checkout.
  3. Fill in all information requested in the checkout Step 1 through Step 3. In Step 4 choose the “Pay by check or Purchase Order” option.
  4. Click Continue and you will be taken to the order confirmation page. That page will contain your order ID number and instructions on how to submit a copy of your PO to PepWear.
  5. Email your purchase order (PO) to PepWear. You MUST reference your order ID number.
  6. An order confirmation email/invoice will also be sent to you immediately after placing the order, which contains the same instructions shown in the order confirmation page.

You do not need to have a PO number when the order is placed. Your order will be pending until a copy of the PO is submitted to PepWear referencing the order number given to you by PepWear.

Note: When sending a PO to PepWear, please reference your order ID number. All orders must be placed through the UIL Webstore first in order to obtain an order ID number. If a PO is sent to PepWear without referencing the order ID number, the PO will be returned to your school/school district.

If you are paying with a credit card, follow the same instructions but choose the option to pay by credit card (Visa or MasterCard only) instead of the option to pay by purchase order or check during the checkout process.

FAQ #6: How do I place a tax-exempt order?

Instructions on how to place a tax-exempt order can be found on the Tax Exempt Orders page.

FAQ #7: How can I print my invoice?

  1. Sign in to your account.
  2. In the Orders section of Your Account, locate your order and click on the Order #.
  3. On the right side of the page you will find the Print Invoice button under the Order Details section.

FAQ #8: How do I cancel an order?

If you are experiencing any issues with your order, please contact PepWear by emailing customerservice@pepwear.com or through the Contact Us form. To cancel a pending order, please email PepWear at customerservice@pepwear.com. Please make sure to reference your order ID number.